This policy explains how redotpoy collects, uses, and protects your personal data. We are committed to transparency and your right to privacy.
Contents
We collect personal identification data (name, email, phone number, government-issued ID) required for account creation and KYC/AML compliance.
We collect financial data including linked bank accounts, crypto wallet addresses, and transaction history.
We collect device and usage data such as IP address, browser type, operating system, and in-app activity logs.
To operate, maintain, and improve the redotpoy platform, including processing payments and managing your card account.
To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) regulations.
To communicate service updates, security alerts, and — with your consent — promotional offers.
We share data with regulated payment processors, card network partners, and identity verification providers strictly as needed to deliver our services.
We may disclose data to law enforcement or regulators when required by applicable law.
We do not sell your personal data to third parties for marketing purposes.
You have the right to access, correct, or delete the personal data we hold about you.
Under GDPR you may also request data portability or object to processing; under CCPA you may opt out of any sale of personal information (we do not sell data).
Submit requests to [email protected] — we respond within 30 days.
We retain account data for as long as your account is active plus 5 years, to satisfy financial regulatory requirements.
Transaction records may be kept for up to 7 years in compliance with anti-money-laundering legislation.
You may request earlier deletion where no legal obligation requires continued storage.
redotpoy uses AES-256 encryption at rest and TLS 1.3 in transit to protect your data.
Access to personal data is restricted to authorised personnel under strict need-to-know controls.
While we apply industry-leading safeguards, no system is completely immune to risk; we encourage you to use a strong, unique password and enable 2FA.
redotpoy services are intended solely for users aged 18 and over.
We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it promptly.
We may update this Privacy Policy periodically; the revised version will be posted here with an updated effective date.
Material changes will be communicated via in-app notification or email at least 14 days before taking effect.
Continued use of redotpoy after changes are effective constitutes acceptance of the updated policy.
Data Controller: redotpoy Ltd, 27 Fintech Square, London, EC2V 8RT, United Kingdom.
Privacy enquiries: [email protected] | +44 20 7946 0321.
To contact our Data Protection Officer directly, email [email protected].
Questions about your privacy? Contact us at [email protected] or visit our Contacts page. We take your privacy seriously and will respond within 30 days.
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